Customer Service Representative (2)

Responsibilities: 

• Coordinating and facilitating orders from international office for inventory.
• Process customer orders in systems, according to established department policies and procedures.
• Field incoming calls with ability to respond to basic customer questions regarding product numbers, pricing, availability, delivery of products and on-line store ordering.
• Ensuring quality service to customers while working closely with internal and external company employees.  
• Coordinating returns process with customers and internal departments.
• Process credit applications for potential customers.
• Assist with maintaining the Sales and Marketing Database: entering and editing current customer accounts.

Qualifications:            

• 7+ years’ experience in a Customer Service position essential. Proven ability to be a team lead on projects.

• Proficiency in all MS Office applications. Working knowledge of customer service software, databases, and CRM tools.