Responsibilities:

Coordinating and facilitating orders from international office for inventory.
Process customer orders in systems, according to established department policies and procedures.
Field incoming calls with ability to respond to basic customer questions regarding product numbers, pricing, availability, delivery of products and on-line store ordering.
Ensuring quality service to customers while working closely with internal and external company employees.
Coordinating returns process with customers and internal departments.
Process credit applications for potential customers.
Assist with maintaining the Sales and Marketing Database: entering and editing current customer accounts.

Qualifications:

7+ years’ experience in a Customer Service position essential. Proven ability to be a team lead on projects.

Proficiency in all MS Office applications. Working knowledge of customer service software, databases, and CRM tools.