Qualifications:

High School Diploma or GED equivalent; Bachelor’s Degree in a business or other discipline is preferred.
0 - 1 year in a business environment, preferably in a Customer Service role.
Superior Customer Service skills.
Excellent verbal and written communication skills.
Ability to multitask and prioritize.
Ability to work in a fast-paced environment.
Strong knowledge of Microsoft Outlook Applications Computer knowledge with databases a plus.
Strong attention to detail.
Superior data entry skills with high degree of accuracy.
Positive outlook with the ability to promote teamwork and good working relationships across all levels of the organization.

Responsibilities:

Working with all levels of customers to assist with their request for products.
Providing professional phone support to our customers and outside Sales Reps.
Processing transactions including Sales Orders with a very high accuracy rate.
Working with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.
Working on process improvements to provide better service to our customers and streamline work flow.
Verifying accuracy for all orders to ensure proper contact review has been performed and all information entered is correct.
Showing an understanding of the complete order process.
Helping the department meet continuous improvement goals.
Working on special projects as necessary.
Performing all other related duties as assigned.