Customer Service Representative (#2669)

Qualifications:

• High School Diploma or GED equivalent; Bachelor’s Degree in a business or other discipline is preferred.
• 0 - 1 year in a business environment, preferably in a Customer Service role.
• Superior Customer Service skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize.
• Ability to work in a fast-paced environment.
• Strong knowledge of Microsoft Outlook Applications Computer knowledge with databases a plus.
• Strong attention to detail.
• Superior data entry skills with high degree of accuracy.
• Positive outlook with the ability to promote teamwork and good working relationships across all levels of the organization.

Responsibilities:

• Working with all levels of customers to assist with their request for products.
• Providing professional phone support to our customers and outside Sales Reps.
• Processing transactions including Sales Orders with a very high accuracy rate.
• Working with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.
• Working on process improvements to provide better service to our customers and streamline work flow.
• Verifying accuracy for all orders to ensure proper contact review has been performed and all information entered is correct.
• Showing an understanding of the complete order process.
• Helping the department meet continuous improvement goals.
• Working on special projects as necessary.
• Performing all other related duties as assigned.