The Customer Service Specialist is responsible for supporting the Sales Department by facilitating the relationship between the company, customer, and end-user. Primary focus is with project orders, the Customer Service Specialist carries out multiple layers to meet the project installation dates.

Responsibilities including but not limited to:

Answer incoming phone calls. Listen to customers’ issues, work to resolve problems, offer pricing and availability, refer advanced issues to appropriate departments.
Process sales orders from the project portal using the ERP software. Review to ensure all information is accurate for proper fulfillment. Interface with sales or engineering to resolve any issues.
Establish ESD from Supply Chain reports.

Minimum Requirements:

Customer service background
Use of ERP and Excel
Ability to handle varying customer requirements

Experience:

Minimum 1 yr. in similar or related role
Computer skills