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Job

Customer Service Specialist

  • Job ref:

    11274

  • Location:

    Middleton, United States

  • Sector:

    Administrative

  • Contact:

    Oribel Reyes

  • Published:

    4 months ago

  • Consultant:

    Oribel Reyes

The Customer Service Specialist is responsible for supporting the Sales Department by facilitating the relationship between the company, customer, and end-user.  Primary focus is with project orders, the Customer Service Specialist carries out multiple layers to meet the project installation dates.

Responsibilities including but not limited to:

  • Answer incoming phone calls. Listen to customers’ issues, work to resolve problems, offer pricing and availability, refer advanced issues to appropriate departments.
  • Process sales orders from the project portal using the ERP software.  Review to ensure all information is accurate for proper fulfillment.  Interface with sales or engineering to resolve any issues.
  • Establish ESD from Supply Chain reports.

Minimum Requirements:

  • Customer service background
  • Use of ERP and Excel
  • Ability to handle varying customer requirements

Experience:

  • Minimum 1 yr. in similar or related role
  • Computer skills