Customer Service Specialist

  • Job ref:


  • Location:

    Middleton, United States

  • Sector:


  • Contact:

    Oribel Reyes

  • Published:

    over 1 year ago

  • Consultant:


The Customer Service Specialist is responsible for supporting the Sales Department by facilitating the relationship between the company, customer, and end-user.  Primary focus is with project orders, the Customer Service Specialist carries out multiple layers to meet the project installation dates.

Responsibilities including but not limited to:

  • Answer incoming phone calls. Listen to customers’ issues, work to resolve problems, offer pricing and availability, refer advanced issues to appropriate departments.
  • Process sales orders from the project portal using the ERP software.  Review to ensure all information is accurate for proper fulfillment.  Interface with sales or engineering to resolve any issues.
  • Establish ESD from Supply Chain reports.

Minimum Requirements:

  • Customer service background
  • Use of ERP and Excel
  • Ability to handle varying customer requirements


  • Minimum 1 yr. in similar or related role
  • Computer skills