Engineering & Technical

Customer Service Support Technician

  • Job ref:


  • Location:

    Bedford, United States

  • Sector:


  • Contact:

    Lissa Jerez

  • Published:

    about 3 years ago

Job Function: 

  • Support the technical and service needs of our industrial customer. 

  • Responding to inquiries and requests from company's partner and subsidiaries. 

  • Providing troubleshooting assistance to resolve hardware issues over the phone.

  • Working with manufacturing technicians to refurbish damaged components. 

  • Receiving & documenting technical troubleshooting calls and providing timely follow-up. 

  • Tracking and providing reports on customer issues. 

  • Managing and updating trouble-shooting guidelines.  

  • Take an active role in improving customer service processes and procedures. 


  • Experience and aptitude for managing key customer relationships. 

  • Excellent verbal and written communication skills. 

  • Working knowledge of hardware, instrumentation, biomedical equipment or equivalent.  

  • Strong technical ability / troubleshooting experience. 

  • 5 years in a technical customer support role, with hands-on, hardware experience, preferably with complex medical devices, life science or clinical diagnostics equipment.