Customer Support Representative

Job Summary:

Responsible for being 100% available to answer and respond to a high volume of inbound phones calls through the Customer Support 800 number.
Processing orders by Phone, Fax and Email via the ORACLE database.
Provide Customers with detailed, accurate information on status of purchase orders, sales orders, returns, credits, shipping information and navigation through web store.
Ensure Customers' needs are taken care of within the standards of performance set by management.
Interact with various departments regularly to achieve the best results for the Customer.

Essential Functions:

Promptly answer a high volume of phone calls for customers including placing orders, shipping/ tracking information, returns and credits.
Process a high volume of accessory orders via phone, fax, mail, and e-mail.
Provide accurate, professional and responsive customer support to customers and all other personnel within the organization at all levels.
Qualify and execute credit, invoice-only and return authorization requests.

Skill Requirements:

1-2 years solid customer service background, preferably in a Call Center environment.
Computer database knowledge
Professional telephone manner and customer focus.
This position requires the ability to learn, retain, and apply complete knowledge of Corporate Policies and Procedures and company-wide operation procedures (i.e. Sales Order Flow Procedures, Shipping Procedures, warranty procedures).

Educational Requirements:

• High School Diploma or equivalent.