Customer Support Representative

  • Job ref:


  • Location:

    Chelmsford, United States

  • Sector:


  • Contact:

    Bob Giusti

  • Published:

    almost 2 years ago

  • Consultant:


Customer Support Representative


Job Summary:

  • Responsible for being 100% available to answer and respond to a high volume of inbound phones calls through the Customer Support 800 number.
  • Processing orders by Phone, Fax and Email via the ORACLE database.
  • Provide Customers with detailed, accurate information on status of purchase orders, sales orders, returns, credits, shipping information and navigation through web store.
  • Ensure Customers' needs are taken care of within the standards of performance set by management.
  • Interact with various departments regularly to achieve the best results for the Customer.

Essential Functions:

  • Promptly answer a high volume of phone calls for customers including placing orders, shipping/ tracking information, returns and credits.
  • Process a high volume of accessory orders via phone, fax, mail, and e-mail.
  • Provide accurate, professional and responsive customer support to customers and all other personnel within the organization at all levels.
  • Qualify and execute credit, invoice-only and return authorization requests.

Skill Requirements:

  • 1-2 years solid customer service background, preferably in a Call Center environment.
  • Computer database knowledge
  • Professional telephone manner and customer focus.
  • This position requires the ability to learn, retain, and apply complete knowledge of Corporate Policies and Procedures and company-wide operation procedures (i.e. Sales Order Flow Procedures, Shipping Procedures, warranty procedures).

Educational Requirements:

• High School Diploma or equivalent.