Digital Service Manager

Manager of Digital Service

Summary:

This position is responsible for all aspects of field service, customer support, and sales support for our Client's Digital Line of Business. 

Responsibilities:

• Generate and quantify critical metrics to guide decision making, track improvement, and ensure the financial position of our Service organization is properly evolving.
• Manage field response (cases), preventative maintenance visits, and personnel to meet challenging goals in machine up-time through remote and on-site corrective action.
• Create and manage field engineer and customer training vehicles to ensure technician expertise and that customers can maintain their equipment properly and perform simple repairs.
• With the support of the Service parts planner, forecast, procure, and stock service spare parts. 
• Through our manufacturing partners, ensure a tight, closed loop on OBQ problems.
• Create warranty and support packages which bring value to our customers and build a profit-creating service brand.
• Seek efficiency improvements in staging, sample making, and customer service tasks.
• Distill key metrics to quantify the appropriate headcount and locations for Service Technicians.  

Education and Experience:

• BS in Engineering, Finance, Math, or Science.
• 10+ years experience in a professional Service environment.
• Experience leading teams in multiple regions.