Responsibilities:
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Providing product installation and customer training as-needed.
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Supporting Customers with activities, with a focus on preventative and corrective maintenance of instrumentation and customer relationship management.
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Troubleshoot/diagnose and resolve technical issues on a various complex subsystems
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Manage service calls, scheduling, parts inventory and administrative duties.
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Document service activities. Providing periodic reports including customer complaints, trend analyses, and suggest improvements.
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Review technical documents to maintain current laboratory practices and procedures.
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Creating, updating and maintaining Technical Procedures, Manuals and other documentation as necessary to incorporate revisions for product.
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Working with cross functional internal departments like: technical support, manufacturing, R&D, and sales.
Requirements & Qualifications:
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Bachelor’s Degree or Associate’s Degree with related experience.
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A minimum of 5 years of field service or engineering experience.
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Able to diagnose and resolve technical issues on electro-mechanical assemblies.