Field Service Technician

Summary:

The Field Service Technician is responsible for providing technical sales support, equipment demonstrations, training, sample processing and field service installation.

Essential Duties and Responsibilities:

Perform installation and repair of digital equipment at customer sites.
Provide training to customers on proper operation and maintenance of equipment, digital file preparation, and RIP processing.
Remote customer support/troubleshooting as well as on-site service as needed.
Effectively communicate and obtain appropriate data needed to identify, analyze and resolve service requirements.
Clearly communicate problem solutions through data base entries, written reports and verbal communication with customers and colleagues.
Maintaining of demo and test facilities at employer’s location
Imaging of printed samples for customers and marketing
Participation at trade shows to set up and demonstrate equipment

Qualifications:

Associate Degree or equivalent vocational training in a related field
Basic Graphic Arts skills with working knowledge of Adobe Illustrator, Photoshop, or Corel,
Must have good color vision and attention to detail
Strong aptitude for customer relations, and communication skills
Willingness to travel up to 50% of the time, including international travel
A valid driver’s license with a safe driving record