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Job

Field Service Technician

  • Job ref:

    9547

  • Location:

    Danvers, United States

  • Sector:

    Technicians

  • Contact:

    Brad McGovern

  • Published:

    3 months ago

Field Service Technician                                          

Summary:

The Field Service Technician is responsible for providing technical sales support, equipment demonstrations, training, sample processing and field service installation.

Essential Duties and Responsibilities:

  • Perform installation and repair of digital equipment at customer sites.
  • Provide training to customers on proper operation and maintenance of equipment, digital file preparation, and RIP processing.
  • Remote customer support/troubleshooting as well as on-site service as needed.
  • Effectively communicate and obtain appropriate data needed to identify, analyze and resolve service requirements.
  • Clearly communicate problem solutions through data base entries, written reports and verbal communication with customers and colleagues.
  • Maintaining of demo and test facilities at employer’s location
  • Imaging of printed samples for customers and marketing
  • Participation at trade shows to set up and demonstrate equipment

Qualifications:

  • Associate Degree or equivalent vocational training in a related field
  • Basic Graphic Arts skills with working knowledge of Adobe Illustrator, Photoshop, or Corel,
  • Must have good color vision and attention to detail
  • Strong aptitude for customer relations, and communication skills
  • Willingness to travel up to 50% of the time, including international travel
  • A valid driver’s license with a safe driving record