Field Service Technician

Field Service Technician                                          

Summary:

The Field Service Technician is responsible for providing technical sales support, equipment demonstrations, training, sample processing and field service installation.

Essential Duties and Responsibilities:

• Perform installation and repair of digital equipment at customer sites.
• Provide training to customers on proper operation and maintenance of equipment, digital file preparation, and RIP processing.
• Remote customer support/troubleshooting as well as on-site service as needed.
• Effectively communicate and obtain appropriate data needed to identify, analyze and resolve service requirements.
• Clearly communicate problem solutions through data base entries, written reports and verbal communication with customers and colleagues.
• Maintaining of demo and test facilities at employer’s location
• Imaging of printed samples for customers and marketing
• Participation at trade shows to set up and demonstrate equipment

Qualifications:

• Associate Degree or equivalent vocational training in a related field
• Basic Graphic Arts skills with working knowledge of Adobe Illustrator, Photoshop, or Corel,
• Must have good color vision and attention to detail
• Strong aptitude for customer relations, and communication skills
• Willingness to travel up to 50% of the time, including international travel
• A valid driver’s license with a safe driving record