Skills

Familiar with SalesForce (or equivalent CRM)
SAP experience very helpful
Experience in Industrial PID Process Control, Industrial Automation products and applications, and SCR Power Control.
Proficient with Office suite of products, helpful if experienced with Lotus Notes
Exceptional verbal and written communications skills with high level of confidence
Good organizational skills
Impressive personality with the ability to convince customers by developing attractive quotes for them
Ability to multi task
Target oriented with a belief in team work
Ability to work with minimum supervision
Exhibits and maintains a high level of proactivity.
Ability to develop and maintain a strong, thorough knowledge of company’s products, applications, processes, services, and policies.

Responsibilities

First point of contact for incoming calls, fax, emails (business and info box from website)
Maintain good relationship with client (distributor, resellers, OEMs end users) by phone and e-mail
Provide solutions for customers by choosing right product for their application through thorough conversation
Create account for prospects, leads, etc. in SalesForce
Provide daily quotes in a timely fashion by email/SalesForce/phone
Follow up on quotes, close out opportunity once order is received
Provide cross references for competitor’s products to Gefran’s
Cooperate and provide support to regional sales managers and customer service on quotes, accounts, updates, etc.
Work on projects constructed by Management
Assist customer service with phone, order entry, order releases quotes when there is an absence
Provide back-up when other inside sales representative is away
Provide order status, tracking numbers, expedite etc. when customer service is unavailable or out
Cover phones by rotating lunch break
Pass on new leads/business
Coordinate with purchasing manager to obtain lead time on products
Work with shipping department to obtain weight, dimensions freight etc.
Cooperate with accounting on credit application on credit applications, invoices, credit card charges
Transfer calls to appropriate person/dept

Education/Experience