Medical Information Manager - 18180-1

  • Job ref:


  • Location:

    New York, United States

  • Sector:


  • Job type:


  • Contact:

    Liz Cummings

  • Published:

    over 2 years ago

Medical Information Manager

On-site or Remote - NYC

-Answer product related questions from customers(HCP and Patients) -Must have HCP background and Medical degree  (nurse, PA, etc.) -Can be 100% remote or can  obtain onsite setup.  HM is in NY,NY -support Internal Medicine group -No specific therapeutic area is required, team's portfolio is diverse (men's health, pain, cardiovascular, Neuro) -Must have some hands on experience.  3-5 years preferred, someone completing 2 year fellowship would be okay.

-Be able to interact with customer (patient and HCP) write and oral professional communication -50% answer questions/ escalations - 50% medical writing and research -okay to have a background with small or large companies

- professionalism, time management, great communication -WebEx panel interivew

Role Responsibilities:


•             Serves as the subject matter expert for MI on responsible product(s) and associated therapeutic area(s)

•             Exhibits comprehensive knowledge of MI work and processes as well as good understanding of other internal stakeholders

•             Researches and analyzes scientific information to answer escalated MI inquiries taking into consideration labeling differences between countries

•             Creates, maintains and optimizes local, regional and global MI document collections by ensuring that responses are medically and scientifically accurate, timely, fair balanced, and meet customers’ needs

•             Ensures the availability, accuracy, and maintenance of medical content via digital channels such as the MI country websites and Medication Pages, as well as performing website search optimization for ease of content identification by customers

•             Collaborates with Global colleagues to ensure an open exchange of product information, business intelligence and best practices

•             Analyzes inquiry data to identify trends and communicates relevant information to the Product/Therapeutic Area cross-functional team(s)

•             Actively participates and interacts with medical colleagues and cross-functional team members to ensure sharing of insights and data and assists in the management of product issues/crisis

•             Collaborates with internal stakeholders where applicable to ensure MI work is aligned within the scope of Pfizer Medical and Pfizer business as a whole

•             Proactively seeks and takes appropriate risks to advance new solutions to improve MI processes and responses and to resolve problems

•             Ensures that the frontline personnel have the necessary training and resources to appropriately meet customer needs and expectations

•             Facilitates the development and maintenance of formulary-related documents in support of improving access to state Medicaid and managed care formularies in the US

•             Provides guidance in the revision process for regulatory changes in Part III of the Product Monographs for Canada

•             Serves as a core member of Medical Review Committee in US and CA for assigned product(s) to ensure alignment and consistency of proposed medical communication materials with MI content provided to external parties (e.g., Scientific Response Documents) and identify the need for new MI content or updates to existing content

•             Provides guidance for the appropriate use of scientific evidence by reviewing materials developed by external compendia (e.g., Medical Letter, MediSpan, treatment guidelines, etc.)

•             Participates in local and/or Regional projects/initiatives as needed

•             Supports key scientific conventions/congresses through participation in meeting’s preparation or post-congress involvement with cross-functional teams, as well as staffing of MI booths during congresses

•             Maintains compliance with country, regional, and global training requirements on standard operating procedures (SOPs) and local laws, regulations and marketing practices

•             Provides an MI perspective on the development and revision of SOPs, implementation guidelines (IGs), and work instructions (WIs) as necessary

•             May act as a back-up medical reviewer of promotional material in Canada




•             Candidates with pertinent industry-related experience and/or post-graduate specialty/residency are desirable.

•             BS in Pharmacy, B.Pharm. Masters or PhD, PharmD, or MD strongly preferred.  Degrees from other medical disciplines also considered.

•             3-5 years of medical information experience preferred

•             Possesses solid skills at critically evaluating literature and writing/summarizing clinical and scientific data

•             Demonstrates effective relationship management and customer orientation

•             Exhibits strong oral and written communication skills

•             Demonstrates good analytical skills

•             Able to work in a fast-paced environment with competing priorities

•             Effectively deals with ambiguity and adapts quickly to change

•             Good collaboration and interpersonal skills with local, regional and global colleagues

•             Works independently on moderately complex projects

•             Able to effectively work and collaborate in a virtual work environment

•             Proficiency with computer and software applications (i.e., Microsoft office), experience with MI systems used for information requests and content management, and skilled at utilizing medical literature and drug information databases