Principal Technical Support Engineer - OSE Federal DOD Secret Clearance needed. - Norfolk, VA
Essential Responsibilities:
- Work with customers to troubleshoot and resolve complex product issues
- Interface with our world-class support, development and SQA teams to identify and to resolve product issues
- Utilizing the companies Knowledge Management database, research & develop technical tips and solutions
- Advise customer on network management best practices using company’s product suite
Required Experience:
- Bachelors Degree in Computer Science/Network Security or equivalent discipline
- Minimum of 5 years in network management supporting external customers
- 2 plus years in critical and managed customer care
- Proven expertise in customer relationship and management
- Network Management experience in Federal DOD environment preferred
- Experience working remotely, but cooperatively with HQ
- Demonstrated ability to identify and resolve complex network problems
- Cisco Certification (CCNA minimum, CCNP preferred)
- Linux Certification (RHTC minimum)
- Knowledge of Windows and Unix operating system environment
- Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
- Ability to multi-task with strong attention to detail
- Ability to travel up to 25%
- Project Management Certification a plus (PMP)
- Server Hardware Support Certification a plus (Dell DOSD) •
- VMWare Certification a plus
- Active Security Clearance Required