Principal Technical Support Engineer - OSE Federal DOD Secret Clearance needed. - Norfolk, VA

Essential Responsibilities:

Work with customers to troubleshoot and resolve complex product issues
Interface with our world-class support, development and SQA teams to identify and to resolve product issues
Utilizing the companies Knowledge Management database, research & develop technical tips and solutions
Advise customer on network management best practices using company’s product suite

Required Experience:

Bachelors Degree in Computer Science/Network Security or equivalent discipline
Minimum of 5 years in network management supporting external customers
2 plus years in critical and managed customer care
Proven expertise in customer relationship and management
Network Management experience in Federal DOD environment preferred
Experience working remotely, but cooperatively with HQ
Demonstrated ability to identify and resolve complex network problems
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHTC minimum)
Knowledge of Windows and Unix operating system environment
Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
Ability to multi-task with strong attention to detail
Ability to travel up to 25%
Project Management Certification a plus (PMP)
Server Hardware Support Certification a plus (Dell DOSD) •
VMWare Certification a plus
Active Security Clearance Required