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Job

Principal Technical Support Engineer

  • Job ref:

    9167

  • Location:

    Norfolk, United States

  • Sector:

    Software

  • Contact:

    Chris Najem

  • Published:

    5 months ago

Principal Technical Support Engineer - OSE Federal DOD Secret Clearance needed. - Norfolk, VA

Essential Responsibilities: 

  • Work with customers to troubleshoot and resolve complex product issues
  • Interface with our world-class support, development and SQA teams to identify and to resolve product issues
  • Utilizing the companies Knowledge Management database, research & develop technical tips and solutions
  • Advise customer on network management best practices using company’s product suite

Required Experience:

  • Bachelors Degree in Computer Science/Network Security or equivalent discipline
  • Minimum of 5 years in network management supporting external customers 
  • 2 plus years in critical and managed customer care 
  • Proven expertise in customer relationship and management 
  • Network Management experience in Federal DOD environment preferred 
  • Experience working remotely, but cooperatively with HQ 
  • Demonstrated ability to identify and resolve complex network problems 
  • Cisco Certification (CCNA minimum, CCNP preferred) 
  • Linux Certification (RHTC minimum) 
  • Knowledge of Windows and Unix operating system environment
  • Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
  • Ability to multi-task with strong attention to detail 
  • Ability to travel up to 25%
  • Project Management Certification a plus (PMP)
  • Server Hardware Support Certification a plus (Dell DOSD) •
  • VMWare Certification a plus 
  • Active Security Clearance Required