Sales Support Specialist

Responsibilities

• Facilitating customer quotations, contracts and proposals for Sales Dept. to deliver to customer base by working with a cross functional team including responsible team members from sales, product management, and applications and services.
• Creating and maintaining customer relationships; Managing all incoming customer requests and responses to customers.
• Setting timeline expectations for new customer requests and managing ongoing deadlines with members of the team throughout the life of the project to ensure on-time delivery for each request.
• Oversee the execution of the customer satisfaction tool, assess and analyze results using the ERP system to improve customer satisfaction.
• Communicating with internal /external parties in order to resolve conflicts or issues with sales process.
• Developing and maintaining customer database. Reviewing and providing historical sales data for potential trends in order to better prepare for future success of the sales team.
• Ensuring ethical standards are followed to protect customer data.

Qualifications

• BS degree or equivalent work experience required.
• 2-4 years of experience in a sales or sales support role 
• Self-starter with professionalism, who is comfortable working independently in a fast-paced work environment. Work with a sense of urgency for responses to requests sometimes outside of normal working hours due to the nature of our global locations of teams / customers.
• Great attention to details with a high standard of quality in order to gate-keep the quality of the outgoing documents and services to customers.
• Excellent personal judgement in making calls independently and making decisions to escalate to upper management for approvals.
• Excellent analytical, reporting, writing and personal communications skills.
• Ability to manage multiple projects simultaneously and work cross-functionally.