Responsibilities

Facilitating customer quotations, contracts and proposals for Sales Dept. to deliver to customer base by working with a cross functional team including responsible team members from sales, product management, and applications and services.
Creating and maintaining customer relationships; Managing all incoming customer requests and responses to customers.
Setting timeline expectations for new customer requests and managing ongoing deadlines with members of the team throughout the life of the project to ensure on-time delivery for each request.
Oversee the execution of the customer satisfaction tool, assess and analyze results using the ERP system to improve customer satisfaction.
Communicating with internal /external parties in order to resolve conflicts or issues with sales process.
Developing and maintaining customer database. Reviewing and providing historical sales data for potential trends in order to better prepare for future success of the sales team.
Ensuring ethical standards are followed to protect customer data.

Qualifications

BS degree or equivalent work experience required.
2-4 years of experience in a sales or sales support role
Self-starter with professionalism, who is comfortable working independently in a fast-paced work environment. Work with a sense of urgency for responses to requests sometimes outside of normal working hours due to the nature of our global locations of teams / customers.
Great attention to details with a high standard of quality in order to gate-keep the quality of the outgoing documents and services to customers.
Excellent personal judgement in making calls independently and making decisions to escalate to upper management for approvals.
Excellent analytical, reporting, writing and personal communications skills.
Ability to manage multiple projects simultaneously and work cross-functionally.

Sales Support Specialist