Information Technology

Senior Operations Analyst

  • Job ref:


  • Location:

    Minneapolis, United States

  • Sector:

    Information Technology

  • Contact:

    Samantha Barry

  • Published:

    over 3 years ago

  • Consultant:


Job Summary

  • Working independently compiles, analyzes and interprets data partnering with group managers to design and implement strategic analysis to meet group or company goals.
  • Supports Product Management team.  
  • Key stakeholder on technology project efforts defining requirements & implementation by representing multiple department needs  
  • Performs (or oversees) complex statistical analysis and applies analysis to initiatives that support business strategies as well as to support solving complex operational, systems-related and/or customer issues with possible financial risk.
  • May make independent decisions on matters with some financial impact and risk.
  • Possesses broad-based technical and business knowledge to anticipate emerging issues and recommend subsequent strategies and business directions.
  • May manage or participate on large cross-group projects.
  • Create User Acceptance test scenarios and scripts
  • Execute User Acceptance testing and resolve defects within timeline agreed
  • Develop training material and participate in training team member
  • Craft responses for RFP questions that are new or unique
  • Assist the Department Manager with SWAT resolution and oversee a short/long term remediation plan is implemented
  • Work with the Data Analytics team to develop reports as needed/requested

Skills and Abilities

  • Ability to research, compile, and perform complex analysis on critical operational data
  • Extensive knowledge and understanding of operations policies and procedures
  • Ability to independently develop strategic recommendations on operational data
  • Ability to partner with, and lead other functions on operations-related projects
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding technical and critical thinking skills
  • Leadership skills
  • Advanced Microsoft Office skills
  • Must be able to effectively read, write and speak English
  • May require the need to travel to other locations