Awesome work environment! A growing investment group is seeking the right person to join their team as a Service Desk Associate. This client offers a state of the art work environment with many perks including, free lunch Fridays, very generous 401K match, team-based fun atmosphere filled with high energy, smart peers. 10 minute walk from Grand Central. Must have a combination of technical skills, great communication skills and a team-based attitude.

Service Desk Associate

Provide 1^st& 2^nd line technical support for corporate LAN, WAN, telephony, computing infrastructure and mobile devices.

Answer and log all Service Desk incidents and requests, via emails, telephone and intranet.
Resolve tickets within defined SLAs.
Follow departmental procedures.
Maintain and create documentation for processes and procedures.
Administration of Active Directory accounts, groups, computers, OUs and Security.
Administration of Exchange accounts and distribution lists.
Build and maintain corporate PCs and laptops.
Maintain SCCM Corporate Build and Software Deployments
Ensure Windows Updates/Security Updates/Office updates are regularly applied to Alpha/Beta/NY office.
Administration and support of Windows 10 devices
Administration and support of mobile devices.
Administration and support of Video Conference and IP Telephony Services
Administration and support email services
Administration and support of LAN, WAN and Internet Systems.
Support to remote users.
Escalate to 3^rd level support where necessary.
Provide training in the use of company software and hardware.

Sys Ad uplift

Advanced administration of Active Directory Services. DNS, DHCP, DFS and Namespaces, Group Policy Management, Print Management
Basic administration of VMware
Support of email delivery via Mimecast archive/security services
Administration and support of O365
Escalation of problems to 3^rd party vendors