Service Desk Associate

  • Job ref:


  • Location:

    New York, United States

  • Sector:

    Information Technology

  • Contact:

    Liz Cummings

  • Published:

    over 3 years ago

Awesome work environment!  A growing investment group is seeking the right person to join their team as a Service Desk Associate.  This client offers a state of the art work environment with many perks including, free lunch Fridays, very generous 401K match, team-based fun atmosphere filled with high energy, smart peers.  10 minute walk from Grand Central.  Must have a combination of technical skills, great communication skills and a team-based attitude.

Service Desk Associate

Provide 1st & 2nd line technical support for corporate LAN, WAN, telephony, computing infrastructure and mobile devices.

  • Answer and log all Service Desk incidents and requests, via emails, telephone and intranet.
  • Resolve tickets within defined SLAs.
  • Follow departmental procedures.
  • Maintain and create documentation for processes and procedures.
  • Administration of Active Directory accounts, groups, computers, OUs and Security.
  • Administration of Exchange accounts and distribution lists.
  • Build and maintain corporate PCs and laptops.
  • Maintain SCCM Corporate Build and Software Deployments
  • Ensure Windows Updates/Security Updates/Office updates are regularly applied to Alpha/Beta/NY office.
  • Administration and support of Windows 10 devices
  • Administration and support of mobile devices.
  • Administration and support of Video Conference and IP Telephony Services
  • Administration and support email services
  • Administration and support of LAN, WAN and Internet Systems.
  • Support to remote users.
  • Escalate to 3rd level support where necessary.
  • Provide training in the use of company software and hardware.

Sys Ad uplift

  • Advanced administration of Active Directory Services. DNS, DHCP, DFS and Namespaces, Group Policy Management, Print Management
  • Basic administration of VMware
  • Support of email delivery via Mimecast archive/security services
  • Administration and support of O365
  • Escalation of problems to 3rd party vendors