Service Desk Associate

Awesome work environment!  A growing investment group is seeking the right person to join their team as a Service Desk Associate.  This client offers a state of the art work environment with many perks including, free lunch Fridays, very generous 401K match, team-based fun atmosphere filled with high energy, smart peers.  10 minute walk from Grand Central.  Must have a combination of technical skills, great communication skills and a team-based attitude.

Service Desk Associate

Provide 1^st & 2^nd line technical support for corporate LAN, WAN, telephony, computing infrastructure and mobile devices.

• Answer and log all Service Desk incidents and requests, via emails, telephone and intranet.
• Resolve tickets within defined SLAs.
• Follow departmental procedures.
• Maintain and create documentation for processes and procedures.
• Administration of Active Directory accounts, groups, computers, OUs and Security.
• Administration of Exchange accounts and distribution lists.
• Build and maintain corporate PCs and laptops.
• Maintain SCCM Corporate Build and Software Deployments
• Ensure Windows Updates/Security Updates/Office updates are regularly applied to Alpha/Beta/NY office.
• Administration and support of Windows 10 devices
• Administration and support of mobile devices.
• Administration and support of Video Conference and IP Telephony Services
• Administration and support email services
• Administration and support of LAN, WAN and Internet Systems.
• Support to remote users.
• Escalate to 3^rd level support where necessary.
• Provide training in the use of company software and hardware.

Sys Ad uplift

• Advanced administration of Active Directory Services. DNS, DHCP, DFS and Namespaces, Group Policy Management, Print Management
• Basic administration of VMware
• Support of email delivery via Mimecast archive/security services
• Administration and support of O365
• Escalation of problems to 3^rd party vendors