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Job

Service Dispatch Scheduler

  • Job ref:

    13136

  • Location:

    Enfield, United States

  • Sector:

    Materials

  • Contact:

    Dan Dubay

  • Published:

    3 months ago

  • Consultant:

    #

Lighthouse Professional Services, a division of Staffing 360 Solutions group of companies, has been providing contract and direct hire talent to client companies, ranging from small businesses to Fortune 500 corporations for over 50 years. Our offices are in New York, Connecticut, and Massachusetts, and we work with clients across the country. Our management and recruiting teams are led by experienced industry professionals. We invest in excellent working partnerships, powered by people.

We are currently seeking a Service Dispatch Scheduler in Enfield, CT.

Position Summary and Special Duties:

As a (an) Service Dispatch Scheduler your day-to-day duties will consist of and may not be limited to:

Responsibilities:

  • Take service requests from Tech Support and/or Customers via phone or emails for customers needing on-site service.
  • Scheduling of all Field Service Engineer (FSE) workload for assigned region in accordance with customer requirements and priorities.
  • Develop and maintain clear and concise communications with end user customers, Area Service Managers (ASMs), Field Service employees, and other internal service personnel.
  • Assist FSE and Area Service Manager (ASMs) as required with management of call assignments, including rescheduling and re-dispatching tickets, to ensure the best response time and customer satisfaction; this includes adherence to any requirements for Service Level Agreements (SLA’s)
  • Together with the ASM help maintain a master schedule of FSE Training, Vacation, personal time off (PTO) days to ensure sufficient FSE resources are available to match the customer demands.
  • Communicate with customers to ensure equipment delivery, 3rd party set-up personnel, and FSEs are coordinated to ensure high levels of customer satisfaction.
  • Follow-up with billable customers on POs or payments prior to the FSEs on-site service.
  • Monitor and proactively follow up on open tickets, scheduling requests, and open service activities
  • Create service ticket in the CRM system if one has not already been created via Tech Support.

Requirements:

•    Good knowledge of the life science industry (competition, service products & business models, customer segments) considered ideal

•    An associate degree in Business, Science, Marketing or Communications and/or 2 to 5 years of related experience in service, logistics or manufacturing.

•    Experience in business relevant service and administrative tasks; understanding of key customer satisfaction drivers.

DETAILS:

Duration: Direct hire

Location: Enfield, CT.

Salary:  depending on experience level and skills.

Benefits:  yes

Qualified candidates are encouraged to apply immediately!

Please include a clean copy of your resume and salary expectations and any references.