Site Leader, Service Depot

  • Job ref:


  • Location:

    Chelmsford, United States

  • Sector:

    Manufacturing Engineers

  • Contact:

    Bob Giusti

  • Published:

    over 1 year ago

  • Consultant:


Site Leader, Service Depot


Job Summary:

Lead the Service Repair Depot, Service Engineering, Service Debug and Rework, Service Material and Logistics. Oversee 2 shifts of service depot groups to meet the daily, weekly, and monthly KPIs requirements for service depot operation. Responsible for maintaining a safe work environment, ensuring compliance to clients policies and procedures, monitoring and improving metrics including labor productivity, Turn Around Time (TAT), Service quality, compliance, and schedule attainment. Develop test strategies. Assess and keep abreast of changing test technologies and drive the implementation of cost effective test strategies. Responsible for staffing, supervision and performance of the Department. Initiates and assigns projects as necessary to meet organizational objectives. Monitors qualitative and quantitative aspects of work performed by department members. Provide guidance as required to develop schedules and budgets, and to complete projects according to plan.

Essential Functions:

  • Fosters a culture of respect for others, continuous improvement, can-do spirit, and meeting commitments
  • Assures compliance to all policies and procedures
  • Develops, mentors and coaches staff and direct reports on service management best practices
  • Monitors resources, shifts capacity and budgets to meet service demand and service depot business objectives.
  • Drive knowledge base systems that provide closed loop communication within the Service teams QA and R&D
  • Monitors Service Depot and Logistics KPls (TAT, yields, efficiency, aging, etc.)
  • Prepares periodic reports on service KPls and improvement activities
  • Foster Lean 6 Sigma initiatives and emphasis on continuous improvement with the interaction of automated systems and processes
  • Maintains a workforce of cross-trained technicians that allows for flexibility.
  • Oversee the deployment of knowledge base system, training protocols for new and existing products, the tracking/monitoring systems around debug activities
  • Implement processes and systems improving investigations and root cause finding

Skills Requirements:

  • Strong interpersonal skills
  • Self-starter with track record of driving down cost while meeting goals and KPIs
  • Lean Manufacturing certification preferred
  • Six Sigma green belt or higher preferred
  • Must be proficient in Office programs

Required/Preferred Education and Experience:

  • BS technical field or equivalent
  • Master's degree in business or technical field preferred
  • Minimum of 8 years’ Service Repair Depot management experience
  • Experience in Medical Device or other highly regulated industry