SR. Delivery Manager

  • Job ref:


  • Location:

    New York, United States

  • Sector:

    Information Technology

  • Contact:

    Bill Hurynowicz

  • Published:

    8 months ago

  • Consultant:


As a Delivery Manager on the Business Technology team, you will drive end to end technical execution for technical project delivery collaborating with business, BPO and technical project stakeholders.  The Delivery Manager acts as single point of contact for specific project initiatives and part of the prioritization and scoping team for Release planning.  Facilitates collaboration and communication across teams, BPO, business stakeholders, and vendors


  • Develop project estimates (t-shirt sizing and LOEs), work plans, technical status reporting, and other technical delivery documents as required
  • Work across BT teams to develop technical solutions for technology platform enhancements, client implementations and infrastructure upgrades
  • Work with BT leaders to assign technical resources to projects
  • Participate in core project team meetings, business meetings, client meetings, etc as appropriate to support project delivery
  • Monitor and track delivery execution across all phases; managing technical work plan hours and budget; managing technical risks and issues, escalating as needed
  • Ensure technical deliverables adhere to architectural guidance, quality standards, and BPO process
  • Communicate and escalate project issues and risks as appropriate to insure transparency, proactive mitigation, and timely resolution
  • Conduct reviews and walkthroughs for technical project deliverables in an effort to ensure completeness, accuracy, estimated cost and alignment with business requirements.
  • Work with BT Release Management team to plan and coordinate technical implementation for projects
  • Attend and support after hour implementation / deployment calls
  • Participates in special projects and performs other duties as assigned


  • Bachelor’s Degree with coursework in Computer Science, Software Engineering, Information Systems or equivalent work experience, plus a minimum of 8 years’ experience in Delivery Management or related IT areas with focus on Technical Project Management and IT Systems Development Life Cycle
  • Experience working in a healthcare environment required (Insurance Payer a plus)
  • Minimum 4 years' working as a Scrum Master and/or Delivery Lead for large portfolio of projects in parallel (with some ambiguity)
  • Agile Certification required (Certified ScrumMaster, PMI-Agile Certified Practitioner, Kanban Management Professional, SAFe Agilist, Agile Certified Coach, etc.)
  • 3+ years experience in supporting and enhancing complex, multi-application system portfolio
  • Experience working in cross-functional, multi-location teams
  • Proficient with extrapolating the business value of existing and emerging technologies
  • Familiarity with fundamental application design and development approaches, including user interface, ETL, rules processing, data integration, services
  • Experience with SalesForce Health Cloud or other healthcare focused CRM solutions
  • Ability to understand and effectively articulate technical concepts to various audiences
  • Passion for driving execution, removing roadblocks, and continuously optimizing technology projects to deliver business value
  • Ability to manage project delivery planning, forecasting, budgeting, scope and metrics reporting
  • Ability to proactively manage and mitigate technical delivery risks, drive risk mitigation, drive issue resolution, conduct root cause analysis, and engage in lessons learned
  • Ability to manage project delivery with variety of SDLC methodologies including agile and/or waterfall