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Job

Technical Service Representative

  • Job ref:

    8934

  • Location:

    Lawrence, United States

  • Sector:

    Administrative

  • Contact:

    Lissa Jerez

  • Published:

    9 months ago

  • Consultant:

    #

 

Description:

• Working directly with customers to troubleshoot and resolve technical issues; monitor the trending of calls, report and validate reoccurring issues or needs from existing customer base.

• Assisting with in-house training for customers and distributors.

• Writing Standard Operating Procedures as needed.  Writing and editing operator manuals, competitor analysis, etc.

Requirements:

• Bachelor’s Degree in Food / Life Science
• Strong technical writing and editing skills
• Sound working knowledge of MS Word, MS Excel, MS PowerPoint, Outlook