Description:

• Working directly with customers to troubleshoot and resolve technical issues; monitor the trending of calls, report and validate reoccurring issues or needs from existing customer base.

• Assisting with in-house training for customers and distributors.

• Writing Standard Operating Procedures as needed. Writing and editing operator manuals, competitor analysis, etc.

Requirements:

• Bachelor’s Degree in Food / Life Science
• Strong technical writing and editing skills
• Sound working knowledge of MS Word, MS Excel, MS PowerPoint, Outlook