Job Duties:

Providing telephone coverage for incoming technical questions and product problems primarily from customers and to serve as a back-up for technicians
Providing technical assistance over the telephone primarily to customers
Make occasional service visits when the situation demands it
Familiar with Bills of Materials and schematics
Prepare warranty parts approval requests with an extremely high level of accuracy
Involved in seeking out product improvements that will lead to production enhancements to provide input to customer complaints system and other corrective actions
Providing parts sold information to techs on a monthly basis to promote overall service

QUALIFICATIONS: