Technical Support Specialist

Job Duties: 

• Providing telephone coverage for incoming technical questions and product problems primarily from customers and to serve as a back-up for technicians
• Providing technical assistance over the telephone primarily to customers 
• Make occasional service visits when the situation demands it
• Familiar with Bills of Materials and schematics
• Prepare warranty parts approval requests with an extremely high level of accuracy
• Involved in seeking out product improvements that will lead to production enhancements to provide input to customer complaints system and other corrective actions
• Providing parts sold information to techs on a monthly basis to promote overall service

QUALIFICATIONS:

• High school diploma
• Strong verbal communication skills
• Ability to multitask,
• Customer focus
• Strong computer skills