Job

Job

Desktop Support Technician

Job type:Contract to Perm
Town/City:Corry
State:PA
Salary/Rate:$48 - $50 per hour
Business Sector:Business Support Services
Job ref:TS45531728
Post Date:February 08, 2024
Lighthouse Professional Services, a division of Staffing 360 Solutions group of companies, has been providing contract and direct hire talent to client companies, ranging from small businesses to Fortune 500 corporations for over 50 years. Our offices are in New York, Connecticut, and Massachusetts, and we work with clients across the country. Our management and recruiting teams are led by experienced industry professionals. We invest in excellent working partnerships, powered by people.
 
We are currently seeking a Desktop Support Technician in Corry, PA.
 
As a (an) Desktop Support Technician your day-to-day duties will consist of and may not be limited to: 
 
Responsibilities:
  • Support all PC workstations throughout the organization and provide technical support to the user community.
  • Lead PC replacement plan project for local division(s)
  • Support local telephone and voicemail system. 
  • Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and software upgrades, and routine hardware configuration.     
  • Participate in key projects related to security, OS upgrades, active directory and other network/data center improvements in compliance with IT security standards and policies.
  • Able to assess current needs and requirements and develop roadmap for solution(s).
  • Support the end user with Office 365 & MFA application(s).
  • Create / Disable Active Directory accounts and e-Mail accounts, assist with e-Mail on mobile devices.  
  • Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to address future project and IT-based business needs.
  • Support all PC workstations throughout the organization and provide technical support to the user community.
  • Lead PC replacement plan project for local division(s)
  • Support local telephone and voicemail system. 
  • Participate in all site teams and activities including Zone Leadership, corporate audits, self-audits, and BES/continuous improvement events.
  • Responsible for providing user training for new users, maintaining network security, and performing updates.
  • Manage approximately 120 computers and 35-40 networked and stand-alone printers.
 
Qualifications: 
  • 3-5 years of experience in Level 1 & 2 technical support role.
  • Experience in Office 365 & MFA application and operation.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Self-motivated and directed, keen attention to detail and customer service orientation. Project management, research, analytical and creative problem-solving abilities.
  • Effective written, oral, and interpersonal communication skills are critical.
  • Strong Team Player and ability to work in a fast – paced deadline driven environment.
  • Previous responsibility for providing customer support.
  • Ability to meet deadlines.
  • Experience with relational databases, project management, and JBA or other AS 400 based system.
 
Education Requirements: 
  • Bachelors’ degree or the equivalent in work experience required
  • CompTIA A+ Service or Network certifications or the equivalent in work experience required.
 
DETAILS
  • Duration: Temp to Perm  
  • Location: Corry, PA
  • Salary: Depending on Experience ($48 - $50 an hour)
Qualified candidates are encouraged to apply immediately!
Please include a clean copy of your resume and salary expectations and any references.