Job

Job

Director of Digital Customer Service Delivery

Job type:Permanent
Town/City:New Haven
State:CT
Salary/Rate:$173,300 - $173,300 per year
Business Sector:IT
Job ref:JF270626520
Post Date:May 21, 2024
Lighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide. 
 
We are currently seeking a Director of Digital Customer Delivery for a client in New Haven, CT Hybrid. ONSITE On Occasion
Must Haves and details:
173,300K – 6% yearly Bonus – Hybrid – someone who can be on site on occasion in New Haven CT.
 
Delivery experience and Digital experience platform most important.
Experience with working with CRM and digital experience platforms .
Having Optimizely is a huge plus or if not other Digital experience platforms will be fine as well – example Adobe, Sitecore – Digital Experience platforms.
 
MS Dynamics experience – huge plus and if not, other ERP’s would be doable as well.

Core Responsibilities
  • Provides organizational leadership and guidelines to promote the development and exploitation of specialist knowledge in the organization.
  • Collaborates with the Senior Director of Enterprise Solutions Delivery to set all application based financial budgets and targets, ensuring that there is adequate funding for all IT targets and plans, especially to meet development, operations, and capacity needs. Ensures their segments within ESD meet their expense management goals.
  • Brings about significant improvements and measurable business benefits by identifying, proposing, initiating, and leading programs of improvement with their segment of ESD. Enhances existing approaches to process improvement and/or develops new approaches.
  • Establish client requirements for the implementation of significant changes in organizational mission, business functions and process, organizational roles and responsibilities, and scope or nature of solutions delivery.
  • Participates in the creation and review of an enterprise application capability strategy to support the strategic requirements of the business. Identifies the business benefits of alternative strategies.
  • Collaborates with IT senior leadership to support development of enterprise-wide architecture and processes which ensure that the strategic application of change is embedded in the management of the organization. Ensures compliance between business strategies, enterprise transformation activities and technology directions.
  • Ensure the overarching application strategy for addressing risks arising from business operations and change is being followed. Delegate authority to Solutions Delivery Managers for detailed planning and execution of risk management activities.
  • Participate in the definition and implementation of the organization's application initiative portfolio management framework and alignment with business strategy objectives and with emerging IT and digital opportunities.
  • Participates in the on-going monitoring and review of application and initiative portfolios for impact on business activities and realization of strategic benefits.
Skills Qualifications
Required:
  • Proven track record of leading, managing and developing high performing teams
  • Possesses a full range of application management, strategic management, business process improvement, financial management, strong leadership and influencing skills
  • Minimum of 5 years working with CRM and digital experience platforms .
  • Experienced in leading application development, implementation and operations in the digital and web space
  • Expertise with a broad base of digital web and mobile products, technologies, platforms, patterns, frameworks, and methodologies
  • Excellent presentation and communication skills
  • Understands, explains and presents complex ideas to audiences at all levels in a persuasive and convincing manner
  • Has a broad and deep business knowledge, including the activities and practices of other organizations
  • Has a deep understanding of the industry and the implications of emerging technologies for the wider business environment
  • Experienced in application management delivery methodologies (agile, iterative, DevOps, waterfall, testing, micro-services, lean six sigma, etc.)
  • Knowledgeable in IT Service Management and experienced in ITIL Service Design, Service Operation and Service Transition
  • Ability to successfully resolve conflicts
  • Ability to drive and move a team to completion of goals
  • Prove track record of developing staff
  • Experience in a multicultural environment
Education

 Required: 
  • BS or BA in Computer Science or Business Administration
  • 10-15 years of IT and business/insurance industry experience with at least 3 years of leadership experience in managing multiple, large, cross-functional teams or projects and influencing senior level management and key stakeholders or equivalent combination of training and experience
  • ITIL Foundation certificate
 
Duration: Direct Hire
 Location: New Haven CT Hybrid(onsite on occasion)
Pay Rate: $$173K
 
Qualified candidates are encouraged to apply immediately!
 Please include a clean copy of your resume, salary expectations and any references.