Job

Job

Field Service Engineer

Job type:Permanent
Town/City:Shelton
State:CT
Salary/Rate:$65,000 - $75,000 per year
Business Sector:Engineering
Job ref:JF839373530
Post Date:May 30, 2024
Lighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide. 
 
We are presently on the lookout for a dynamic professional as a Field Service Engineer (Remote) in the Mid-Atlantic Region (Southern NJ, PA, and Eastern Ohio).
 
As a Field Service Engineer, you will be responsible for providing technical and service support across all our product lines. During on-site visits you will help maintain client loyalty through education and company referrals.
 
Key Responsibilities:
  1. Excellent time management and communication skills are needed.
  2. Responsible for scheduling client visits in a timely manner.
  3. Complete work orders in an efficient travel plan.
  4. Demonstrated ability in accurate reporting of services provided and timely processing of all paperwork.
  5. Provide field support through installation, major maintenance, and preventative maintenance.
  6. Average 16 work orders per month for your region.
  7. Maintain cost efficiencies within Company Travel policy.
  8. Drive company program referrals.
  9. Previous experience performing IQ/OQ certifications is preferred.
  10. Enhance post-sales support by identifying additional accessories/consumables and instrument opportunities, building strong customer relationships, developing references/user profiles.
  11. Maintain client loyalty.
  12. Develop strong engineering knowledge for all products spanning both Analytical and Terpene Processing Divisions.
  13. Ability to act as subject matter expert on various sample preparation devices with knowledge and understanding of all service processes and systems.
 
Job Qualifications:
  1. Bachelor’s Degree in Electromechanical Engineering or Science preferred areas or related work experience.
  2. 4+ years of successful field service experience in laboratory equipment or supplies, capital equipment sales, or related field work.
  3. Ability to travel extensively overnight (up to 4 clients per week).
  4. Possess a strong mechanical/electrical aptitude.
  5. Present technical and competitive information in a clear, concise manner.
  6. Technical expertise or aptitude for inorganic and organic chemistry applications.
  7. Experience with sample preparation or metals analysis.
  8. Possess strong awareness of market conditions regarding products, product updates, service offerings and new technologies through available resources.
  9. Excellent oral and written communication skills.
  10. Computer skills: Microsoft Office proficiency, experience with Salesforce a plus.
 
Additional Details:
Duration: Direct Hire
Location: Remote (Mid-Atlantic Region)
Salary: $65-75K DOE plus Car allowance and up to $7500 in incentives
Benefits:
  1. Comprehensive benefit package (medical, dental, vision).
    1. We will cover 70% of your medical premium and 60% of any spouse/dependents.
  2. We will provide STD, LTD, and Basic Life Insurance coverage at no cost to you.
  3. You can contribute to the 401k after 90 days of service.
    1. We will contribute 3% of your salary after 1 year of service.
  4. We will support ongoing training and development of your skills.
 
 
Qualified candidates are encouraged to apply immediately!
Along with a polished resume, kindly include your salary expectations and any relevant references.