Customer Service Administrator

  • Job ref:


  • Location:

    Ayer, United States

  • Sector:

    Human Resources

  • Contact:

    Kevin Sledge

  • Published:

    over 1 year ago

Customer Service Administrator 


Essential Job Functions:

  • Handle customer inquiries and complaints
  • Provide information about the products
  • Troubleshoot and resolve product issues and concerns
  • Develop and maintain a knowledge base of the products
  • Process orders while confirming prices, promotions, freight charges and other relevant information
  • Work with Supply Chain to provide customers the best allocation of inventory and coordinate the deliveries and pickups for multiple warehouses
  • Follow up and confirm receipt of orders and customer satisfaction.

?Knowledge & Skills:

  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems

Education & Experience:

  • Minimum 3 to 5 years of experience in customer service, sales, or other related fields
  • Bachelor's degree in Business Administration or related field