Customer Service Representative

This individual will be responsible for acting as a liaison between our company and our customers. You will assist with orders, quotes, account questions, billing, cancellations and other customer queries.

Responsibilities:

Generate internal quotation packages for submittal to manufacturing and sales departments for product pricing and lead time.
Work directly with customers to provide quotations, process orders and send order acknowledgements.
Enter order information and maintain customer database in Microsoft Great Plains ERP System.
Obtain customer information required for order placement, refunds or exchanges.
Field customer inquiries and forward to appropriate department.
Assist Sales Manager with quoting and sampling activity.
Manage internal quote database.
Follow up with customers for order placement.

Qualifications/Experience:

Proficient with Microsoft Word, Excel and Outlook
Have a pleasant and professional demeanor.
Strong attention to details, accuracy, dependability and responsiveness.
Have excellent phone skills and computer proficiency.
Be well organized, possess the ability to multitask, and be able to work with minimal supervision and from verbal instructions.
Experience with Microsoft Great Plains is a plus.
Associates degree or 3 years minimum experience in a customer service environment.