Inside Sales Representative

  • Job ref:


  • Location:

    Dracut, United States

  • Sector:


  • Contact:

    Bob Giusti

  • Published:

    8 months ago

  • Consultant:


Inside Sales Representative

Hybrid work from home/office after fully trained (until pandemic ends). Hours 8:30-5:00

Essential Job Duties:

  • Working with the Sales Operations Manager, develop and execute on a plan to expand
  • contract manufacturing sales with existing contract manufacturing customers as determined
  • Working with the Sales Operations Manager, develop and execute on a plan to expand products sales with new and existing customers as determined
  • Maintain activities that foster the development and retention of customer loyalty including periodic reviews, phone calls, and on occasion, site visits
  • Monitor status of all scheduled shipments for the week and communicate any discrepancies and resolves issues
  • Ensure customers orders are entered into ERP system in a timely manner and in accordance with company Contract Review policy
  • Ensure that all sales orders are updated in a timely manner with respect to any changes (i.e. cancellations, slips, advances, etc.)
  • Obtain Customer Report Cards – Customer Satisfaction (Quality/On Time Delivery) and analyzes report data for accuracy and communicates any discrepancies to customer for resolution or clarification
  • Function as the internal expert for all assigned customers
  • Maintain close customer contact on all open and unresolved issues pertaining to customer orders or returns
  • Ensure all incoming RFQs/RFIs include acceptable information for processing
  • Analyze all quotes with President to identify and resolve potential issues with pricing, delivery and other strategic concerns
  • Maintain thorough knowledge of all RFQs/RFIs for applicable Customer communications and strategies

Educational and Experience Requirements:

  • High School Diploma
  • Bachelor’s Degree Preferred
  • 3-5 years inside sales experience in a related field; manufacturing environment preferred
  • Excellent English verbal and written communication skills
  • Excellent computer skills in a windows environment; MRP/ERP systems, preferably Visual; MS Office