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Job

Repair Technician

  • Job ref:

    10553

  • Location:

    North Falmouth, United States

  • Sector:

    Technicians

  • Contact:

    Lissa Jerez

  • Published:

    about 2 months ago

  • Consultant:

    #

Responsibilities:

  • Performing evaluation and repairs to various models of the company's equipment.
  • Dis-assembly and analysis of required repairs
  • Documenting findings and comparing with customer reported issues
  • Entering data into system case records, defining parts and entering into Shop Order
  • Assisting in generation of revised service quotation based on work to be performed, if required
  • Once approved by customer, complete repairs, perform testing to verify repair results and review final work with Quality Assurance for the final inspection and sign-off
  • Assist as needed, with movement of work between shipping and receiving
  • Communicate with customers via phone or email when required to clarify repairs, answer customer questions, and to update customers on the status of repairs
  • Work with various levels within the organization on priorities and customer support requirements regarding service needs
  • Candidate must possess U.S. citizenship or be a U.S. Person

Qualifications/Requirements:

  • Experience in a repair, technical support, or military technical training environment
  • Associate’s Degree in mechanical or electrical engineering preferred or combination of experience and education
  • Technical background with proven software, electrical, and electro mechanical skills
  • Advanced troubleshooting & problem solving techniques