Experience in Quality Control laboratory
Strong documentation skills
Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation
Administers and assures connectivity of customer’s Operating System based platforms
Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment
Implements Windows based security, including but not limited to: the lab environment and customers’ needs
Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues
Supports management in the development and implementation of training initiatives for Services personnel
Document procedures, policies, troubleshooting and best practices
Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
Responds to Lab software/hardware related inquiries
Escalates IT issues that are not resolved via regularly identified support channels.
Shares technical and process updates
Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively.
Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.